What's Next Health

1. Agreement to Terms

By accessing or using WhatsNext (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access or use the Service.

Binding Contract

Legal agreement: These Terms constitute a legally binding contract between you and WhatsNext Health, LLC ("we," "us," or "our")
Acceptance required: By creating an account, accessing the Service, or using any features, you accept these Terms
Age requirement: You must be at least 18 years old to create an account and use the Service
Authority: If you are using the Service on behalf of a minor, you represent that you are their parent or legal guardian with authority to agree to these Terms

Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email 30 days in advance. Continued use after changes constitutes acceptance.

If you disagree with changes, you must stop using the Service and may delete your account.

2. Description of Service

What WhatsNext Provides

WhatsNext is a digital platform designed to help parents and guardians navigate the autism and ADHD evaluation process. Our Service includes:

Personalized journey roadmaps: Step-by-step guides tailored to your child's age, developmental stage, and location
AI-powered guidance: Access to an AI assistant that provides informational guidance based on evidence-based practices
Document management: Tools to organize, store, and manage evaluation reports, school documents, and medical records
Provider directory: A directory of healthcare providers, therapists, and specialists (for informational purposes)
Care team management: Tools to track and manage your child's care team members
Evidence-based screening tools: Access to validated screening questionnaires (M-CHAT, Vanderbilt, SNAP-IV) for educational purposes
Educational resources: Articles, guides, and resources about developmental evaluations and support
Progress tracking: Track your journey progress, milestones, and action items
Partner collaboration: "Plus One" feature to share access with one partner per child profile

What WhatsNext Is NOT

Important limitations:

NOT a healthcare provider: We do not provide medical diagnosis, treatment, or healthcare services
NOT a substitute for professional medical advice: Our platform is for informational and organizational purposes only
NOT a diagnostic service: Screening tools and AI guidance are not medical diagnoses
NOT HIPAA-compliant (currently): We are working toward HIPAA compliance but are not yet a HIPAA-covered entity
NOT an emergency service: We do not provide emergency medical assistance or crisis support
NOT legal or insurance advice: We provide general information only, not legal or insurance advice

Always consult qualified healthcare professionals for medical decisions.

3. Account Requirements

Eligibility

To create an account and use the Service, you must:

Be at least 18 years old: The Service is designed for adults (parents/guardians)
Provide accurate information: You must provide truthful, accurate, and complete information when creating your account
One account per person: Each person should have their own account (except for invited partners via Plus One)
Be a parent, guardian, or authorized caregiver: You must have legal authority to make decisions about the child's care

Account Security

Your responsibility:

Keep password confidential: You are responsible for maintaining the confidentiality of your account credentials
Notify us immediately: Contact us immediately if you suspect unauthorized access to your account
You are responsible for all activity: All activity under your account is your responsibility, even if unauthorized
Secure your device: Keep your device and browser secure and up to date

Partner Access (Plus One Feature)

When you invite a partner using the Plus One feature:

One partner per child: You may invite one partner per child profile (based on subscription tier)
Full access granted: Partner gains full access to shared child data (profiles, journeys, documents, action items)
Your responsibility: You are responsible for who you invite - only invite people you trust
Partner agreement: Invited partners must also agree to these Terms of Service
Revocation: You can revoke partner access at any time
Partner removal: Partners can remove themselves from access

We are not responsible for partner actions or misuse of shared access.

4. Subscription & Payment

Subscription Tiers

WhatsNext offers three subscription tiers:

Free: Limited features, always available (no payment required)
Essential: $19/month or $180/year - Enhanced features and support
Premium: $39/month or $390/year - Full feature access and priority support

Features and limits vary by tier. See our Pricing page for details.

Billing

Payment methods: Subscriptions are billed via Stripe (credit card, when implemented)
Billing cycle: Monthly subscriptions bill monthly; annual subscriptions bill annually
Auto-renewal: Subscriptions automatically renew unless cancelled before the billing period ends
Price changes: We reserve the right to change prices with 30 days' notice to current subscribers
Taxes: You are responsible for any applicable taxes

Free Trial

Essential trial: 7-day free trial, no credit card required
Premium trial: 14-day free trial, credit card required (not charged until trial ends)
Trial cancellation: Cancel anytime during trial for no charge
Auto-conversion: Trial automatically converts to paid subscription at trial end (unless cancelled)

Cancellation

Cancel anytime: You can cancel your subscription at any time from Account Settings
Access until period end: You retain access until the end of your current billing period
No refunds: No refunds for partial months or years after cancellation
Data retention: Data is retained according to our Privacy Policy after cancellation

Downgrades

Downgrade anytime: You can downgrade your subscription tier at any time
Effective date: Changes take effect at the start of your next billing cycle
Feature access: Premium features are disabled immediately upon downgrade
No refunds: No refunds for downgrade timing

Failed Payments

Downgrade to Free: If payment fails, your account is automatically downgraded to Free tier
Email notification: We send email notification of failed payment
Grace period: 7-day grace period to update payment method
Data retention: Data is retained during grace period
Permanent downgrade: After grace period, account remains on Free tier

5. Acceptable Use

You May

Personal, non-commercial use: Use the Service for personal, non-commercial purposes related to your child's evaluation journey
Enter accurate information: Provide truthful, accurate information about yourself and your child
Upload relevant documents: Upload evaluation reports, school documents, and medical records relevant to your journey
Share with partner: Invite one partner per child using the Plus One feature (based on subscription tier)
Provide feedback: Share feedback, suggestions, and report bugs to help us improve

You May NOT

Prohibited activities:

Share account credentials: Do not share your account credentials with others (except invited partner via Plus One)
Upload malicious files: Do not upload files containing viruses, malware, or malicious code
Access others' data: Do not attempt to access, view, or modify other users' data
Scrape or copy content: Do not scrape, copy, download, or reproduce platform content without permission
Reverse engineer: Do not reverse engineer, decompile, or attempt to extract source code
Illegal purposes: Do not use the Service for any illegal purpose or in violation of any laws
Impersonation: Do not impersonate others or provide false information
Harassment or abuse: Do not harass, abuse, threaten, or harm other users or our staff
Spam or unsolicited messages: Do not send spam, unsolicited messages, or advertisements
False information: Do not upload false, misleading, or fraudulent information
Violate rights: Do not violate intellectual property rights or privacy rights of others

Violation of these rules may result in immediate account termination without refund.

6. Content & Intellectual Property

WhatsNext Content

Ownership: All platform content, design, code, and intellectual property are owned by WhatsNext Health, LLC
Protected by law: Protected by copyright, trademark, and other intellectual property laws
Limited license: You receive a limited, non-exclusive, non-transferable license to use the Service for personal purposes
License termination: This license terminates when you close your account or we terminate your access
No ownership transfer: Using the Service does not grant you ownership of any content

Your Content

You retain ownership: You retain ownership of content you upload (documents, notes, etc.)
License to us: You grant us a license to store, process, and display your content as necessary to provide the Service
Operational purposes only: This license is limited to operational purposes necessary to provide the Service
No sharing or selling: We will not share or sell your content (except as described in Privacy Policy)
Deletion: You can delete your content at any time

User Responsibilities

You are responsible for:

Content you upload: Ensure you have the right to upload documents and content
Copyright compliance: Do not upload copyrighted material without permission
Legal content: Do not upload illegal, harmful, or inappropriate content
Accuracy: Ensure uploaded content is accurate and relevant

We reserve the right to remove content that violates these Terms or our policies.

7. AI Assistant

AI Guidance

Informational only: The AI assistant provides informational guidance only, not medical or professional advice
Not a substitute: AI responses are not a substitute for professional medical, legal, or financial advice
May contain errors: AI responses may contain errors, inaccuracies, or outdated information
No guarantee: We do not guarantee the accuracy, completeness, or usefulness of AI responses

AI Limitations

The AI assistant cannot:

Diagnose conditions: It cannot diagnose medical conditions
Prescribe treatments: It cannot prescribe treatments or medications
Provide emergency assistance: It cannot provide emergency medical assistance
Guarantee outcomes: It cannot guarantee specific outcomes or results

Your Responsibility

You are responsible for:

Verify information: Verify AI information with qualified professionals (doctors, therapists, etc.)
Use as guidance: Use AI suggestions as guidance, not directives
Consult professionals: Consult healthcare providers for all medical decisions
Not rely solely on AI: Do not rely solely on AI for important decisions affecting your child's health or well-being

We are not liable for decisions made based on AI guidance.

8. Screening Tools

Educational Purpose

Not diagnoses: Screening tools (M-CHAT, Vanderbilt, SNAP-IV) are provided for educational purposes only
Results are not diagnoses: Screening results are not medical diagnoses
Share with provider: Results should be shared with your healthcare provider for professional evaluation
Professional evaluation required: A professional evaluation is required for diagnosis

Tool Accuracy

Based on research: Tools are based on validated research and evidence-based practices
Depends on accurate responses: Accuracy depends on honest, accurate responses
False positives/negatives possible: False positives and false negatives are possible
Not a substitute: Not a substitute for professional assessment by qualified providers

Your Responsibility

Honest responses: Provide honest, accurate responses to screening questions
Share results: Share screening results with your healthcare provider
Follow professional advice: Follow your provider's recommendations, not just screening results
Understand limitations: Understand that screening tools have limitations

We are not liable for decisions made based on screening results.

9. Provider Directory

Directory Information

Informational purposes: Provider listings are for informational purposes only
No endorsement: We do not endorse, recommend, or guarantee any specific providers
Information may be outdated: Provider information may be incomplete, inaccurate, or outdated
Verify independently: You must verify provider credentials, licenses, and qualifications independently

Your Responsibility

Research providers: Research providers thoroughly before contacting or scheduling appointments
Verify credentials: Verify licenses, certifications, and qualifications independently
Make informed decisions: Make your own informed decisions about which providers to use
Report inaccuracies: Report inaccurate listings to us so we can correct them

We are not responsible for provider quality, services, or outcomes.

10. Disclaimers & Limitations

No Medical Advice

Important disclaimer:

No medical advice: WhatsNext does not provide medical advice, diagnosis, or treatment
Informational and organizational only: Our platform is for informational and organizational purposes only
Consult professionals: Always consult qualified healthcare professionals for medical decisions
Do not delay care: Do not delay seeking medical care based on platform content

No Guarantees

No outcome guarantees: We do not guarantee specific outcomes or results
Journey timelines are estimates: Journey timelines and milestones are estimates only
Insurance information is general: Insurance coverage information is general and may not apply to your situation
State laws vary: State laws, regulations, and resources vary and change over time

Service Availability

"As is" and "as available": The Service is provided "as is" and "as available" without warranties
No uninterrupted access: We do not guarantee uninterrupted, error-free, or secure access
Maintenance and updates: Maintenance, updates, and technical issues may cause downtime
Feature modifications: We may modify, suspend, or discontinue features at any time

Limitation of Liability

To the maximum extent permitted by law:

No indirect damages: We are not liable for indirect, incidental, special, consequential, or punitive damages
Liability cap: Our total liability is limited to the amount you paid us in the past 12 months (or $100 if you're a free user)
Third-party actions: We are not liable for third-party actions, content, or services
Data loss: We are not liable for data loss (you should maintain backups of important information)
No medical liability: We are not liable for medical decisions, treatments, or outcomes

Some jurisdictions do not allow limitations of liability, so some limitations may not apply to you.

11. Indemnification

You Agree to Indemnify Us

You agree to indemnify, defend, and hold harmless WhatsNext Health, LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including attorney fees) arising from:

Your use of the Service: Any claims related to your use or misuse of the Service
Your violation of Terms: Your violation of these Terms of Service
Your violation of rights: Your violation of any rights of others (privacy, intellectual property, etc.)
Your content or actions: Any content you upload or actions you take on the platform

12. Dispute Resolution

Governing Law

North Carolina law: These Terms are governed by the laws of the State of North Carolina, USA
Jurisdiction: Any legal disputes must be resolved in the courts of Guilford County, North Carolina

Informal Resolution

Contact us first:

Email: support@whatsnext.health
Good faith attempt: We will attempt to resolve disputes in good faith within 30 days
No legal action: Do not initiate legal action until after informal resolution attempt

Arbitration

Binding arbitration:

Mandatory arbitration: Disputes must be resolved through binding arbitration (except exceptions below)
AAA rules: Arbitration conducted under American Arbitration Association (AAA) rules
Individual basis: Claims must be brought on an individual basis (no class actions)
Location: Arbitration in High Point, NC, or via video/phone at your option
Fees: Each party bears their own costs; we pay AAA fees for claims under $10,000

Exceptions to Arbitration

You may bring claims in court for:

Small claims: Claims under $10,000 may be brought in small claims court
Injunctive relief: Seeking injunctive relief for intellectual property violations
Emergency situations: Emergency situations requiring immediate court intervention

Class action waiver: You waive any right to participate in class actions or representative proceedings.

13. Modifications to Terms

Changes to Terms

Periodic updates: We may update these Terms from time to time
Material changes: Material changes will be notified via email 30 days in advance
Continued use: Your continued use after changes constitutes acceptance
Review regularly: Review Terms periodically to stay informed

If You Disagree

If you disagree with changes:

Review changes: Read updated Terms carefully
Contact us: Email legal@whatsnext.health with questions
Cancel account: Cancel your account before changes take effect if you do not agree

14. Termination

We May Terminate

We may terminate or suspend your account if:

Violation of Terms: You violate these Terms of Service
Fraudulent activity: You engage in fraudulent or illegal activity
Security risk: Your account poses a security risk to us or other users
At our discretion: We may terminate with 30 days' notice (with refund for unused subscription time)

You May Terminate

Cancel anytime: You can cancel your account at any time from Account Settings
Data deletion: Data deleted according to our Privacy Policy
No refund: No refund for unused subscription time (unless required by law)

Effect of Termination

Access revoked: Your license to use the Service terminates immediately
Outstanding fees: You remain responsible for outstanding fees
Surviving provisions: Certain provisions survive termination (disclaimers, indemnification, dispute resolution)
Data retention: Data retained and deleted according to Privacy Policy

15. General Provisions

Entire Agreement

Complete agreement: These Terms and our Privacy Policy constitute the entire agreement between you and WhatsNext
Supersedes prior agreements: Supersedes all prior agreements, communications, or understandings
No oral modifications: These Terms cannot be modified orally

Severability

Invalid provisions: If any provision is found invalid or unenforceable, remaining provisions remain in effect
Reformation: Invalid provisions will be reformed to be valid and enforceable to maximum extent

No Waiver

Failure to enforce: Our failure to enforce any provision is not a waiver of that provision
Rights preserved: All rights and remedies are cumulative and not exclusive

Assignment

You cannot assign: You cannot assign or transfer these Terms without our written consent
We can assign: We may assign these Terms in connection with a merger, acquisition, or business transfer
Binding on successors: Terms are binding on successors and assigns

Notices

Email notices: Legal notices sent to email address on file
Account updates: Check email regularly for important notices
Contact: Contact us at legal@whatsnext.health for legal notices

16. Contact Information

Questions About Terms

Email: legal@whatsnext.health
Mail: WhatsNext Health, LLC [Address] High Point, NC [ZIP]
Response time: We aim to respond within 7 business days

General Support

Email: hello@whatsnext.health
Help Center: https://whatsnext.health/help

Privacy Inquiries

Email: privacy@whatsnext.health

By using WhatsNext, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

Thank you for using WhatsNext to support your family's journey.